The legal sector has been under considerable pressure since the 2008 financial crisis; we have seen revenues squeezed ever since, through a pervading client mood of cost-conscious caution (understandably, given the significant impact of that economic downturn across the business landscape).
The Coronavirus pandemic added another layer of complexity for firms. The challenge in 2020 was how to rethink how their organisations operated, to maintain business continuity in virtual workspaces, now that they couldn’t rely on physical ones.