The healthcare ecosystem is as huge as it is complex. From primary care organisations and hospital, mental health, community and ambulance trusts, to private healthcare providers, charities and social enterprises, the size and remit of the different parts of the system varies wildly. There’s one thing they have in common, however. From life-saving treatments for critical illnesses to minor ailments, from bringing new life into this world to easing the journey for those nearing the end, healthcare organisations are there to make a difference at our most challenging moments. If ever there were environments that need to be optimised through intelligent design and clever technology, these are they.